1. Who we are and who is responsible for your data

Travel Abroad with Pawan (“TAWP”, “we”, “us”, “our”) is a Canada‑based online business that provides digital courses, coaching, and education to newcomers about life, career, and confidence abroad. We do not provide immigration, visa, or legal advice.

For privacy matters, the responsible contact person is:

Privacy Officer
Travel Abroad with Pawan (TAWP)
Surrey, British Columbia, Canada
Email: privacy@tawp.ca (or your real privacy email)

If you have questions or requests about your personal information, you can contact us at this email.

2. What information we collect

We only collect information that we actually need to deliver our services and run the business.

2.1 Information you provide directly

• Contact details: name, email address, and optional phone/WhatsApp number.
• Form responses: answers you submit in Tally forms, application forms, feedback forms, or surveys.
• Account and purchase details: if you buy a program, we collect information about the product purchased and basic billing details (handled by our payment provider).
• Support messages: emails, WhatsApp messages, or contact form messages you send us.

2.2 Information collected automatically

• Usage data: pages viewed, approximate location (city/region), device type, browser type, and time spent, collected through analytics tools (for example, privacy‑aware analytics or similar tools).
• Cookies and similar technologies: small files stored on your device to remember preferences, measure performance, or improve the experience.

2.3 Information from third parties

If you sign up or pay through third‑party platforms (such as Tally, Stripe, PayPal, or course platforms), those services may share limited information with us such as your name, email, and what you purchased.

3. How and why we use your information

We use your information only for clear, limited purposes:

• To deliver free content and courses you requested (such as the free first‑year system, VSL access, or email lessons).
• To run paid programs and coaching, including sending onboarding details, access links, and support information.
• To send relevant emails and messages about updates, programs, offers, and resources related to life, career, and confidence abroad.
• To understand what is working in our content and funnels so we can improve them (for example, which pages are visited, which emails are opened).
• To maintain security and prevent abuse of our website or services.
• To comply with legal obligations, such as tax and accounting rules, and to respond to lawful requests if required.

We do not sell your personal information. We do not rent your personal information. If we ever change this, we will update this policy and clearly give you a way to opt out.

4. Legal basis and consent

Because we operate from Canada and may have users from different countries, we rely mainly on your consent and on legitimate business interests as allowed by applicable privacy laws.

• Consent: when you enter your email into a form to get a free course, resource, or training, you give us permission to send you that material and related emails. You can withdraw this consent at any time by clicking “unsubscribe” in any email or by contacting us.
• Legitimate interests: we may process limited data (like basic analytics or internal logs) to improve our services, prevent abuse, and understand performance, as long as this does not override your rights.

For commercial emails sent to people in Canada, we aim to follow the spirit of Canada’s Anti‑Spam Legislation (CASL): we seek your consent, identify ourselves in messages, and provide a clear unsubscribe option in every email.

5. Cookies and tracking technologies

We use cookies and similar technologies to make the site work better, remember preferences, and understand how people use our pages.

5.1 Types of cookies we may use

• Essential cookies: required for basic site functionality (e.g., loading pages, security settings).
• Performance and analytics cookies: help us understand page views, traffic sources, and what content is helpful.
• Preference cookies: remember your choices (like language or theme) if/when we offer those features.

You can usually control or delete cookies through your browser settings. If you disable cookies, some parts of the site might not work as intended.

6. When we share your information

We do not sell your personal information. We only share it with:

• Service providers who help us run the business, such as: email service providers, form tools (like Tally), automation tools (such as Zapier), payment processors, website hosts (such as Netlify), and analytics tools.
• Professional advisors such as accountants or legal professionals, when necessary.
• Law enforcement or authorities if required by law or to protect our rights or users’ safety.

These service providers are only allowed to use your data to provide services to us and must protect it appropriately.

7. How long we keep your information

We keep personal information only as long as necessary for the purposes described in this policy:

• Email subscribers: we keep your email until you unsubscribe or ask us to delete it.
• Clients and customers: we keep essential records (such as invoices and transaction details) for as long as required by tax and accounting laws.
• Support messages: we keep support emails and chat logs for a reasonable period to help with follow‑up questions and improve service.

When information is no longer needed, we aim to delete it or anonymize it in a reasonable time frame.

8. How we protect your information

We use reasonable technical and organizational measures to protect your personal information against loss, misuse, or unauthorized access. No system is perfectly secure, but we take security seriously.

• Limited access to tools and accounts that store personal data.
• Strong passwords and, where possible, two‑factor authentication for key systems.
• Working only with reputable service providers for payments, forms, and hosting.

9. Your rights and choices

Depending on where you live and the laws that apply, you may have some or all of the rights below:

• Access: ask what personal data we hold about you.
• Correction: ask us to correct inaccurate or incomplete information.
• Deletion: ask us to delete your information, where possible.
• Withdraw consent: unsubscribe from emails or request we stop certain processing.

To exercise these rights, contact us at the email listed in section 1. We may need to verify your identity before we act on certain requests.

10. International data transfers

Our business is based in Canada, but some of our service providers may store or process your data in other countries. This means your information may be transferred to a region with different privacy laws than where you live.

We aim to work with providers that use reasonable safeguards and standard protections to keep your data secure.

11. Children’s privacy

Our services and content are designed for adults and young adults who are planning or experiencing a move abroad. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us so we can delete it.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, laws, or best practices. When we do, we will update the “Last updated” date at the top. Significant changes may be communicated through email or a notice on the website.